DELIVERY

SHIPMENT :

Our packages are shipped within 24/48 hours following the order if the requested products are available. If the order is placed before noon (except weekends and holidays) it will be shipped the same day. 

Once the order has been shipped, you will receive a confirmation email with a tracking number.

DELIVERY COSTS :

From 100€ VAT included, delivery is free in France and in Europe ( colissimo delivery at home). Delivery is available at your home (or at another address), in a post office or in a parcel relay.

RETURNS

 In order to avoid returns, Maison Bonnefoy recommends that you choose the right size for your products when there are different dimensions. This way, you will limit carbon emissions and ecological impact.

RETRACTION PERIOD:

For each order, you have a cancellation period of fourteen days from the date of receipt of your order.

• For any purchase made in December 2022, this period is extended until January 31, 2023.

RECOVERY CONDITIONS:

• The returned product must be returned in its original packaging
• It must be returned in its original state, not having been worn or damaged (stained or ruined)
• The Bonnefoy cardboard, tied on the product, must not have been removed
  
  

REFUND:

You will be reimbursed within fifteen days of receipt of the returned products. Only the price of the returned product will be reimbursed, the initial shipping charges will be charged to the Customer.

EXCHANGE: 

We do not accept exchanges. To get a product in a different color or size you will have to return the item, which will be refunded, and place a new order.